Return Policy
Order Changes and Cancellations
Can I make a change to my order?
Can I make a change to my order?
Yes. Please email [email protected] to cancel or modify your order.Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning our customer service team.
What if a product is unavailable?
What if a product is unavailable?
Please email [email protected] to seek additional information, please include the link to the item.
Returns
Does my order qualify for a refund?
Does my order qualify for a refund?
Orders must be returned within 14-days of delivery to qualify for a refund. Items must also be unwashed, unused, and in their original condition.
Sale and Seconds items are not eligible for refunds.
Refunds may be provided to the original form of payment. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase). Shipping and handling fees are nonrefundable.
Once returns are received and processed by Rivieratowel Team, refunds may take 5-10 days to reflect. This is dependent on the form of payment used.
Does my order qualify for an exchange?
Does my order qualify for an exchange?
Orders returned within 30-days of delivery, may receive a store credit or an exchange for additional product may be provided upon request.
Sale and Seconds items are not eligible for refunds.
Items must be unwashed, unused, and in their original condition to qualify.
Shipping and handling fees are nonrefundable.
How do I make a return?
How do I make a return?
Email our Customer Service Team - [email protected] and ask for an RT- Return Number Authorization. Ship your return to our Santa Barbara warehouse location.
Riviera Towel Company
614 Santa Barbara St.
Suite E
Santa Barbara, CA 93101
+1 (781) 751-7883
Problem with Received Order
Missing an item?
Missing an item?
Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.
If your package is going to a workplace, please include the business name so that it arrives promptly.
Having trouble locating your order?
Having trouble locating your order?
Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.
If your package is going to a workplace, please include the business name so that it arrives promptly.
